Refund Policy

Refund Policy - Cancellation & Refund Guidelines

At Cinematic Heaven, we strive to offer a hassle-free cancellation and refund process for our customers. Please review the following guidelines regarding our refund policy:

Cancellation & Refund Eligibility

• Full Refund: You are eligible for a full refund if you cancel your booking at least 24 hours before the scheduled booking time.

• Partial Refund: If you cancel your booking less than 24 hours before the scheduled time, you will receive 50% of the total amount paid.

Refund Processing Time

• Refunds are usually initiated within 24 hours of cancellation.

• The refunded amount typically takes 4-5 working days to reflect in your original payment method.

For any refund-related queries, feel free to contact our support team. We are committed to ensuring a smooth and transparent refund experience for our customers.